1.  Can I join as member?

If you are at your legal drinking and purchasing age, you are most welcome to sign up, which enable us to update you with our latest promotions and events.

2.  How much does it cost to be a member?

It is free to be part of us. Sign up as a member to enjoy more discount and privileges with a minimum spend monthly.

3.  Can I suspend my membership subscription temporary?

Do contact us at  to state the reason of your temporary suspension. We will gladly assist you through the process.

4.  Is there a minimum order?

You can order as little as one bottle, and as many as you want.

5.  What are the delivery charges?

Delivery charges will be at RM 10.00 per order, per location for standard delivery.

Delivery charges for next day delivery will be RM 15.00 per order, per location, only applicable for Kuching

If you purchase two (2) bottles in one (1) order using standard delivery, to be delivered to two (2) different location, then that will be RM 10.00 x 2 location.

6.  What are the delivery coverage area?

Our delivery areas include all area in Sarawak, (East) Malaysia.

However, we only offer next day delivery service to areas within Kuching (as listed below).

Don’t be disappointed if the area you wish to deliver your booze for next day delivery is not listed. Do send us your enquiry at customercare@elegantlyred.com.my or contact us at +6016 885 2966 and we will try our best to accommodate your request.

7.  What is your deliver timing?

Our order cut off time will be at 3pm every working day.

Delivery Options

Delivery Timing

Charges

Same Day Delivery

Not Available

Not Available

Next Day Delivery

1 Working Day

RM 15.00

Standard Delivery

3- 4 Working Days

RM 10.00

Monday – Friday: Upon confirmation of order before 3pm, arriving the next 1-2 day(s).
Saturday & Sunday: Upon confirmation of order before 3 pm on Sunday, coming Monday or Tuesday.
Public holiday: Upon confirmation of order before 3pm, arrival on the next 1-2 working day(s).
Our deliveries will be made from Monday to Friday, 10am – 6pm.
There will be no deliveries during Saturday, Sunday and public holiday.

8.  Can I do self-collection?

Yes, you may do self-collection on Monday to Saturday, between 12.45pm to 8pm at Elegantly Red Retail Store at Ground Floor, Sublot 11, Soho 188 West, Lorong Wan Alwi 5, Jalan Wan Alwi, 93350 Kuching, Sarawak upon confirmation of order. Do drop us an e-mail at customercare@elegantlyred.com.my if you have further enquiries about delivery or self-collection.

9.  What do I do if my package reach while I am not around?

Our driver will call to confirm before departure, and kindly advise if there is no reception for your item, and we shall rearrange your delivery upon communicating with you. However, if there is no reception for your items upon driver’s arrival, we will leave a notice for re-delivery arrangement which additional delivery charges may apply. It is best to ensure that you or your reception will be available during our delivery time from Monday to Friday at 10am to 6pm.

10.  Can I change my delivery address, or cancel my order?

We will provide a contact number upon receiving your order, which enable you to contact us immediately upon any changes required.

11.  What should I do if my items do not arrived as the said time?

Your items should reach you on the next 3- 4 working day, upon receiving confirmation of order. Kindly contact us at +6016 885 2966 or email us at customercare@elegantly.com.my if your order did not reach you.

12.  What are the payment mode available?

We accept secure payments via Visa, Credit Cards, Debit Cards and FPX Payment

13.  Can I pay cash (COD)?

We do not offer COD at the moment. We will update onto our payment system if COD will be available.

14.  Are payment made on your website secured?

Online payment on our website go through renowned company such as IPay88. These gateways are trustable and secured, allowing you to make online purchases with ease.

15.  How can I check my order and delivery status?

Kindly contact us at +6016 885 2966 or email us at customercare@elegantlyred.com.my if your order did not reach you.

16.  What if my items are spoilt, damages or lost in delivery?

We advise you to check your item thoroughly before signing on delivery order or courier’s receipt. Should you find the item broken, or missing, do not accept the item, but to acknowledge our deliverymen as a faulty item and returned. You should then call us to inform the return. A replacement will be arranged upon verifying your claim with our deliveryman.

Should you have any further enquiries, kindly contact us at +6016 885 2966 or email us at customercare@elegantlyred.com.my