Our Promise

We aim to keep our delivery service prompt, hassle-free and at a competitive cost.

Your Responsibility

Kindly ensure the accurate address and contact number are given; and ensure there is someone to receive the item(s) at the address given at the stipulated time. Do take note of our delivery timeline to avoid any disappointment.

Operation Hours

Our business hours are from 10am - 7pm daily excluding Sundays and Public Holidays (National and Sarawak Holidays)

Cut-Off Time:

Our ordering cut off time is 3.00pm every working day (Mondays-Fridays). Any order(s) made on Saturdays, Sundays, and Public Holidays (National’s and Sarawak’s observation) will be processed on the next working day. 

Remarks:

Your order will be processed once the payment have been made to us.

We will inform the day of delivery via Phone call/Text/WhatsApp once the order is fully processed.
Deliveries will be made from Mondays – Fridays, 11am – 8pm excluding Saturdays, Sundays, and Public holidays.
Order Cut-Off time is 3.00pm for the day (not applicable to Saturdays, Sundays and Public Holidays). Any orders after 3.00pm will be considered as next day order.

The above "Delivery Timing" is an estimate based on the timeline provided by our logistic partners. There may be times that you may experience delay due to unforeseen circumstances. ElegantlyRed will not be responsible for any loss incurred which may have been directly or indirectly caused by any delay(s).

Return & Refund Policy

Kindly take note that you can only raise a return request within 48 hours upon receiving all your ordered products. In events where such issue happens, kindly contact us via text/WhatsApp at +6016-8852966. Our operation team will investigate and update your request status in 2 working days. We may contact you for further arrangements and follow ups to your request if necessary.

Request of return must be done within 7 working days upon receipt of items. Returned items must be untampered, unused, unopened, and undamaged with the item’s original packaging including boxes, plastic and bubble wraps, gift items and gift boxes intact.

Exchange can be done with product(s) of the same value or more than the original order amount and will be reviewed on case-to-case basis. Elegantlyred.com.my will investigate and only exchange if it is our fault / product is spoilt. 

Return and exchange is not applicable to “FURTHER MARKED DOWN” products.

Should you have any concern or queries, talk to us at customercare@elegantlyred.com.my. We will try our best to accommodate.